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DVSA opening hours: Easter 2014


Driver and Vehicle Standards Agency

Page history:
Published 11 April 2014

The Driver and Vehicle Standards Agency (DVSA) driving test centres and customer support (driving test enquiries) will close at times over Easter, but its online practical test services will be available as normal.

Easter opening hours

DVSA’s online practical test services will be available throughout Easter. You’ll be able to:

Opening Hours

DVSA will be operating a normal service for driving tests and driving test enquiries up to and including Thursday 17 April 2014.

Date Driving test centres Customer service centre
Friday 18 April Closed Closed
Monday 21 April England and Wales: closed, Scotland: most centre will be open Closed

Last date to change or cancel a driving test

You must give at least 3 clear working days’ notice to change your test date or cancel it, or you’ll have to pay again. Sundays and public holidays don’t count as working days.

The table shows the last dates you can change or cancel your test. The date will depend on whether you’re doing it online or by phone.

Test date Last date to change or cancel online Last date to change or cancel by phone
Saturday 19 April Monday 14 April Monday 14 April
Monday 21 April Tuesday 15 April Tuesday 15 April
Tuesday 22 April Tuesday 15 April Tuesday 15 April
Wednesday 23 April Wednesday 16 April Wednesday 16 April
Thursday 24 April Friday 18 April Thursday 17 April
Friday 25 April Monday 21 April Thursday 17 April


Latest news item


DVLA scam email warning

The Driving Standards Agency sent this bulletin at 17-06-2012 09:00 AM BST

 News icon NEWS
DVLA scam email warning
Watch out for emails claiming to be from the DVLA asking you to verify your driving licence details via an online link – it’s a scam.
The DVLA has not sent any such email, so if you get one delete it immediately.

This is a copy of the email that is circulating:

From: DVLA
Subject: Update Your License Details

We are currrently upgrading our database and all drivers are required to update and verify there driver’s license details.To complete your license verification with us, you are required to fill out the form in the link below.

{Fake link}

Drivers that refuses to upgrade his or her details within two weeks of receiving this verification email will lose his or her driver’s License and will have to take a fresh driving test.

We sincerely apologise for any inconviniences this might have caused you.

Thank you for your co-operation.

(c) Driver and Vehicle Licensing Agency Swansea SA6 7JL





You should still turn up for your test in case it can go ahead. Not all examiners are union members, and those that are might still turn up for work.

If there’s no examiner available for your test

DSA will book a new test appointment for you automatically. You’ll get details of your new appointment within five to ten working days.

You can find details about claiming out-of-pocket expenses at

If you don’t turn up for your test

If you don’t turn up for your test, you won’t be able to claim out of pocket expenses if your test is cancelled. You’ll also need to rebook your own test.

If you want to cancel or change your test

If you want to change or cancel your test, you must do it by Friday 4 May to avoid losing your fee and having to pay again. Visit for more details.

Customer service centre

DSA’s customer service centre for practical tests might also be affected by strike action on Thursday 10 May. You’ll still be able to book, change or cancel your practical test online at